Job Description
ustomer Assistance
- Greeting customers upon arrival and offering help.
- Answering questions about products, availability, and prices.
- Demonstrating product features and suggesting appropriate items based on customer needs.
- Providing information on warranties, promotions, and discounts.
2. Sales Process
- Processing transactions (cash, credit cards, mobile payments).
- Upselling or suggesting additional products to increase sales.
- Handling returns and exchanges per store policy.
- Ensuring accuracy in pricing, scanning, and receipts.
3. Merchandising
- Stocking shelves and maintaining product displays.
- Ensuring the store is well-organized and visually appealing.
- Monitoring inventory and reporting stock shortages.
- Helping with seasonal displays, signage, and product placement.
4. Customer Relationship Management
- Building relationships with regular customers to encourage repeat business.
- Handling customer complaints and resolving issues politely.
- Providing feedback to management on customer needs and preferences.
5. Store Operations
- Assisting with opening and closing duties.
- Ensuring the store is clean, safe, and well-maintained.
- Following security protocols to prevent theft.
- Participating in team meetings and training.
6. Sales Goals
- Meeting or exceeding sales targets set by management.
- Contributing to the overall success of the store by actively participating in promotions and special events.
