Job Title: IT Support Specialist

Job Description

Job Overview: The IT Support Specialist will be responsible for providing technical support for computer systems, software, and networks, ensuring that employees have the tools and resources they need to work efficiently.

Key Responsibilities:

• Install, configure, and update software and operating systems on company computers.
• Provide technical support to staff via phone, email, or remote access.
• Monitor and maintain network systems to ensure optimal performance and security.
• Perform regular data backups and recovery procedures.
• Document and track support requests and resolutions.
• Assist in the implementation of IT projects and system upgrades.
• Conduct training sessions for new software and system implementations.

Required Skills and Qualifications:

• Proficiency in Windows, macOS, and Linux operating systems.
• 2+ years of experience in IT support or system administration.
• CompTIA A+ or Network+ certification preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for user interaction and documentation.
• Bachelor’s degree in Computer Science or related field preferred.

Work Environment:

• Remote position with occasional on-site visits required.
• Must have a reliable internet connection and a dedicated workspace.
• Standard business hours with the possibility of on-call support.

Additional Information:

• Competitive salary with benefits including health insurance and paid time off.
• Opportunities for career advancement and professional development.
• A collaborative and dynamic team environment focused on innovation and growth.

Feel free to adjust the specifics based on the role and organizational needs!