Tele caller

Job Description

1. Making Calls

• Contacting potential or existing customers to inform them about a product or service.
• Making outbound or receiving inbound calls.

2. Providing Information

• Explaining products and services to customers clearly.
• Answering queries about the company, its products, or its services.

3. Customer Engagement

• Maintaining a positive and professional attitude during conversations.
• Developing good relationships with customers to encourage loyalty and sales.

4. Data Collection

• Gathering relevant information from the customer, such as contact details, preferences, and feedback.
• Recording customer interactions and maintaining accurate details in CRM or databases.

5. Generating Leads

• Identifying and nurturing potential leads to convert them into actual sales.
• Following up on previous conversations and warm leads.

6. Sales

• Convincing potential customers to buy a product or service.
• Meeting daily, weekly, or monthly targets for sales or customer interactions.

7. Handling Objections

• Addressing and resolving customer objections or complaints.
• Being able to manage rejection and negative responses professionally.

8. Feedback and Improvement

• Collecting feedback from customers to improve the product or service.
• Reporting customer issues and feedback to supervisors.

9. Adherence to Guidelines

• Following company protocols, sales scripts, and call guidelines.
• Ensuring compliance with legal and company regulations, such as Do-Not-Disturb (DND) rules.

10. Team Collaboration

• Coordinating with team members and other departments for smooth operations.
• Providing insights or leads to the sales team for further action.